Ludo You can delete your Ludo Vex guest account and the data linked to it at any time, free of charge. Developer: VEXAGENCY LLC (Vex Games).
Option 1 — in the app
- Open Ludo Vex and go to Settings.
- Tap Delete account.
- Confirm. Your account is deleted from our server and the App starts again with a new guest profile.
Option 2 — by email
If you can no longer open the App, email support@vex.games with the subject “Delete my account – Ludo Vex” and include your player ID (shown in Settings). If you don’t know your player ID, send your display name and the approximate date of your last match and we will try to find your account. We may ask for more information to confirm that the account is yours. We reply within 30 days.
What is deleted
- your guest account ID and its link to your device;
- your display name;
- your stats and leaderboard entries;
- your wallet coins and the items stored on the server;
- the match history linked to your account.
What is kept, and for how long
- Server logs with IP addresses: up to 30 days, then deleted automatically.
- Backups: deleted data disappears from backups within 30 days after it is removed from the live server.
- Anonymous, aggregated statistics (for example the total number of matches played), which do not identify you.
- In other players’ match records your past moves remain only as anonymous data, without your name or ID.
- Records we must keep by law, for example to handle a legal claim — only as long as required.
Deleting your account permanently removes your coins and online progress. This cannot be undone.
Data on your device and advertising data
- To remove data stored on your phone, uninstall the App or clear its storage (Android Settings → Apps → Ludo Vex → Storage → Clear storage).
- Advertising data is handled by Google. You can delete your advertising ID in Android Settings → Privacy → Ads and manage ads in My Ad Center.