Ludo Help & support
Questions or problems with Ludo Vex? Read the answers below or email support@vex.games. Please include your player ID (shown in Settings), device model and Android version.
Frequently asked questions
Do I need to sign up?
No. Offline modes need no account. For online play the App creates a guest account automatically, and you can set a display name if you like.
Where do I find my player ID?
Open Settings in the game — your player ID is shown there. Include it when you contact support.
Does the game need internet?
Offline modes work without internet. Online matches and ads need a connection.
Are there in-app purchases?
No. Ludo Vex is free. Coins are earned in the game and have no real-money value.
How do I change my ad and privacy choices?
Open Settings → Privacy options (shown where the law requires it, for example in the EEA and the UK).
I lost my progress or coins.
Online progress is linked to the guest account on your device. After uninstalling the App or changing phones it may not be recoverable. Contact us with your player ID and we will try to help.
How do I delete my account?
Go to Settings → Delete account, or see Delete account & data.
How do I report a cheater or an offensive name?
Email support@vex.games with the player’s display name and the time of the match.
Contact
- Player support & privacysupport@vex.games
- DeveloperVEXAGENCY LLC (Vex Games)
271 W Short St Ste 410, Lexington, KY 40507-1213, United States